Last updated: 27 July 2026
This policy explains when you can get a refund of a Pro plan you have bought from Acumen Logic Ltd, and how to ask for one. It is part of our Terms & Conditions and is written to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “CCRs”) and the Consumer Rights Act 2015.
The short version. You normally have 14 days to cancel an online purchase. Pro is digital content you can use the moment you have paid, so before paying you are asked to tick two boxes: one agreeing that we start supplying immediately, and one acknowledging that this ends your 14‑day right to cancel. That is set out in sections 1 and 2. If you have not opened any paid content you can still cancel within 14 days for a full refund (section 4.1), and if anything is faulty your rights under the Consumer Rights Act are untouched (section 4.3). Section 3 sets out the failed‑cycle guarantee — a half‑price discount on a future 90‑Day Pass, not a refund.
You normally have a statutory right to cancel an online consumer contract within 14 days of the day after the contract is concluded, without giving a reason and without penalty. This is the “cooling‑off” period under the CCRs.
Pro plans are digital content delivered over the internet, not on a physical medium. Under reg. 37(1)(a) of the CCRs, the right to cancel digital content is lost if — and only if — the consumer:
Before you are sent to our payment provider you are asked to tick both consents. The two tickboxes are not pre‑ticked and you cannot continue without them. We retain a record of each consent (timestamp, account ID, IP address and browser user agent) as evidence.
So, in plain terms: once you have ticked those boxes and opened any paid content, you have used up your 14‑day cancellation right and we do not refund simply because you have changed your mind. Section 4 explains the situations where you are still entitled to a refund.
If a recruitment cycle you prepared for with a 90‑Day Pass ends without an offer, your next 90‑Day Pass is half price. This is a discount on a future purchase, not a refund — no money comes back to you. These are the full terms.
| Term | What it means |
|---|---|
| What you get | 50% off the price of a 90‑Day Pass as listed on the day you redeem it. It is a discount on a future purchase. It is not a refund, not a cash payment, and not extra time on your existing Pass. |
| Which purchases qualify | 90‑Day Passes only, at either the founding or the standard price. The Annual Pass is excluded — it already covers more than one cycle. A Pass that was refunded for any reason, or one obtained with a failed‑cycle code, does not qualify. |
| The condition, and who decides it | That you did not receive an offer of a graduate role, internship or placement from any employer you applied to while your Pass was in force. You decide this and you tell us. We ask for no proof and we will not ask you to explain. Your statement in the claim email is the whole of the test. |
| When you can claim | From the day your Pass expires until 12 months after that expiry date. You must both claim and redeem within those 12 months — a code issued near the end of the window still expires on the 12‑month date. |
| How to claim | Email support@acumenlogic.co.uk from the email address on the account that bought the Pass. A claim from any other address cannot be accepted, because that address is the only check we make. |
| How it is delivered | We email you a single‑use discount code within 5 working days. You enter it at checkout when you buy your next 90‑Day Pass. The code can be used once and then stops working. |
| How many times | One claim per customer, ever. Not once per Pass and not once per cycle. |
| Transferring it | You cannot give, sell or pass the code to anyone else. It is valid only for the account that claimed it. If a code is used on another account, we may cancel the Pass bought with it and refund nothing for that Pass. This affects only the Pass bought in breach — never the original Pass you paid for. |
| If we change or withdraw it | Any change applies to purchases made after the change. If you have already bought a Pass, the terms on this page as they stood on your purchase date are the ones that apply to you. |
This guarantee is a commercial promise. It is not a refund, and it does not affect your statutory rights, which are set out in sections 1, 2 and 4.3.
If you have not started any drill or opened any provider‑specific assessment, the supply has not yet begun. You can cancel within 14 days of purchase for a full refund — even though the consents in section 2 were given. Email support@acumenlogic.co.uk with your order reference and we will refund the full amount.
For the avoidance of doubt: signing in to the platform and viewing the dashboard is not, on its own, “starting the supply.” Opening a drill, an assessment or a paid analytics page is.
Once you have given the express consent and acknowledgement at checkout and have started using paid Content, your 14‑day right to cancel is lost under reg. 37(1)(a) CCRs, and we do not give refunds for a change of mind. This does not affect your statutory rights under section 4.3 below if anything is wrong with the Content.
Under the Consumer Rights Act 2015 (the “CRA”), digital content must be of satisfactory quality, fit for any particular purpose we have agreed, and as described. If it is not, you are entitled to:
We will not ask you to give up these rights, and they apply for the lifetime of your Pro term. Email support@acumenlogic.co.uk describing the issue.
The estimation procedure used does not make the Content faulty under the CRA, and is set out in the Disclaimer.
Send any clear written statement of your decision to cancel to support@acumenlogic.co.uk with:
We acknowledge every request within 3 business days of receiving it. For a section 4.1 cancellation we confirm and issue the refund within 5 working days of your email. For a section 4.3 CRA claim, where we may need to investigate, we confirm the outcome within 14 days. Refunds are paid to the original card you used at checkout; your bank may take a few additional days to clear it. We do not offer refunds in vouchers, store credit, or to a different card.
If you raise a chargeback or payment dispute with your bank or card issuer before contacting us, we will respond to it with the consent records and the usage logs that show whether the supply began. We may also suspend the account pending the outcome. Please contact support@acumenlogic.co.uk first — in the vast majority of cases we can resolve the issue faster than the bank.
If we refund your purchase in full, your Pro access ends as soon as the refund is processed and your account reverts to the Free tier. Your Free‑tier results, profile and preferences are kept; the Pro Content you no longer have a licence to is hidden. A partial refund, if we agree one, does not end your access.
If you raise a chargeback, we suspend Pro access when the dispute is opened, before it is decided. If the dispute is resolved in your favour the account stays on the Free tier; if it is resolved in ours, email us and we will restore your remaining Pro term.
Nothing in this policy removes or limits your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, the Consumer Protection from Unfair Trading Regulations 2008, or any other applicable consumer‑protection legislation. If anything in this policy appears to conflict with those rights, the statutory rights prevail.